At saltandstoneusstore.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your aluminum-free deodorant or clean skincare products, we offer a hassle-free refund policy to ensure your peace of mind. Our refund policy is designed to be fair and transparent, making it easy for you to return products and receive a refund if needed.
We offer a 60-day return window for all products purchased from our website. This means that you have 60 days from the date of delivery to return any product for a full refund, provided that the product is in its original condition, unused, and in its original packaging. We understand that trying new personal care products can be a trial, and we want you to have enough time to test the product and see if it works for you. If the product has been used or damaged, we may not be able to offer a full refund, but we will work with you to find a solution that is fair.
To initiate a return, please contact our customer service team at
[email protected] with your order number and the reason for your return. Our team will provide you with detailed instructions on how to return the product, including a return label (if applicable). Please ensure that the product is properly packaged to prevent damage during transit. We recommend using a trackable shipping method, as we are not responsible for lost or damaged return packages.
Once we receive your returned product, we will inspect it to ensure it meets our return requirements. If the product is eligible for a refund, we will process your refund within 5 to 10 business days. All refunds will be issued in USD, the (unified currency) of our website, and will be credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund and for the funds to appear in your account.
If you receive a damaged, defective, or incorrect product, please contact us immediately. We will arrange for a replacement to be sent to you free of charge, or we will issue a full refund, whichever you prefer. You will not be required to return the damaged, defective, or incorrect product unless we request it. Our goal is to resolve any issues with your order quickly and efficiently, so you can enjoy your clean personal care products without any hassle.
Please note that personalized or custom products are not eligible for return or refund, unless they are damaged or defective. If you have any questions about our refund policy, please contact our customer service team at
[email protected], and we will be happy to assist you.
